Privacy Policy

Akona Process Solutions (registered as Spiroflow Limited, Kason Europe Limited, AHS GmbH, and AMP GmbH in the UK and Europe, and Akona Process Solutions in the US) is committed to protecting your privacy. We take our responsibilities regarding the security of user information seriously. This Privacy Policy outlines how we collect, use, and protect your data in compliance with UK, EU, and US data protection regulations.

1. Information We Collect

We have designed our website to allow you to visit without revealing any personal information. However, if you choose to provide identifiable information (e.g., through forms or inquiries), it will only be used to process your requests. Additionally, certain non-identifiable data, such as IP addresses, browser type, and device information, may be automatically collected to enhance your browsing experience and improve website functionality.

2. Data Protection Compliance

For UK and EU users, we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR). For US users, we follow relevant data privacy laws within the United States.

In the UK and Europe, we are registered as:

    • Spiroflow Limited
    • Kason Europe Limited
    • AHS GmbH
    • AMP GmbH

We have implemented suitable physical, electronic, and managerial measures to safeguard the data we collect online.

3. How We Use Your Data

Personal information you provide may be used to:

  • Respond to your inquiries.
  • Improve our website, products, and services.
  • Comply with legal requirements.

We will not sell, distribute, or lease your information to third parties without your explicit consent unless required by law. We retain personal data only as long as necessary for the purposes outlined in this policy.

4. Your Rights

Under applicable data protection laws:

  • Access: You have the right to request details of the personal information we hold about you.
  • Correction: If you believe any information we hold is incorrect or incomplete, please contact us to make corrections promptly.
  • Removal: You may request that we delete your information by contacting us at the address or email below.

5. Cookies Policy

We use cookies to enhance your browsing experience. Cookies are small text files downloaded to your device to improve functionality, measure website performance, and analyze user behavior.

Types of Cookies We Use:

  1. Strictly Necessary Cookies: Essential for website operation (e.g., session cookies).
  2. Third-Party Cookies: From services like Google Analytics, Facebook, and Twitter to enhance functionality.
  3. Analytical Cookies: To analyze website traffic and improve user experience.

You can manage or block cookies through your browser settings. Learn more about cookies at All About Cookies.

6. External Websites

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these sites. We recommend reviewing the privacy policies of any third-party websites you visit.

7. Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page. By continuing to use our website, you accept any changes made to this policy.

 

8. Short Message Service (SMS)

At Akona Process Solutions, we are committed to protecting customer privacy and personal information. The below outlines how we collect, use, disclose, and safeguard your information.

When you sign up for SMS/text messaging, we may collect:

  • Phone Number: Required for SMS/texting
  • Name: Optional
  • Consent Records: Documents your opt-in

We will use this information to:

  • Notify you of 911 calls in compliance with Ray Bauns Act and Kari’s Law
  • Communicate with you regarding our business, including promotional offers and other information
  • Provide customer support and respond to your inquiries

We do not trade, sell, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:

Business Transfers: In connection with a merger, sale of company assets, or other business transaction.

Service Providers: Third-party vendors who assist us in operating our SMS/texting services and conducting our business.

Legal Compliance: When required by law, such as to comply with a subpoena or similar legal process.

9. For inquiries or to request your data:
Akona Process Solutions (Spiroflow Ltd)
Unit B, Prime Point, Lower Eccleshill Rd, Darwen BB3 0RP
Email: marketing@akonasolutions.com

 Visit our locations page